Privacy Policy

Effective Date: July 22, 2025, Keep Your Love Alive ("we," "us," or "our") is committed to protecting the privacy and security of our supporters, donors, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, make online donations, or engage with our services. By using our website or providing information to us, you consent to the practices described in this policy.

We are a small but growing nonprofit organization dedicated to "providing supporting and community for parents navigating the alienation of their adult children", and we handle your information responsibly to fulfill our mission while complying with applicable laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

We collect information to process donations, communicate with you, and improve our services. The types of information we may collect include:

Personal Information: Name, email address, mailing address, phone number, and any other details you provide when donating, signing up for newsletters, or contacting us.

Payment Information: Credit/debit card details, billing address, or bank account information (if using direct debit). Note: We do not store full payment card details on our servers; these are processed securely by third-party payment providers (e.g., Stripe or PayPal).

Usage Data: IP address, browser type, pages visited, time spent on our site, and referral sources. This is collected automatically via cookies or similar technologies.

Donation Details: Amount donated, frequency (one-time or recurring), and any notes you provide with your gift.

We do not collect sensitive personal information (e.g., health data or political affiliations) unless you voluntarily provide it in a message.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and acknowledging donations.

Sending thank-you messages, tax receipts, and updates on our programs.

Communicating about events, campaigns, or volunteer opportunities (with your consent).

Improving our website and services through analytics.

Complying with legal obligations, such as tax reporting.

We will only use your information for these purposes or as otherwise described in this policy. If you opt in, we may send occasional newsletters; you can unsubscribe at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

Service Providers: With trusted third parties who assist us, such as payment processors (e.g., Stripe), email services (e.g., Mailchimp), or website hosts. These providers are contractually required to protect your data and use it only for our specified purposes.

Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share payment details beyond what's necessary for processing.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse, including:

Encryption for data in transit (e.g., HTTPS on our website).

Secure payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).

Access controls for our staff, who are trained on data protection.

Regular security audits and software updates.

While no online transmission is 100% secure, we strive to use industry-standard protections. You are responsible for keeping your login credentials and device secure.

5. Your Rights and Choices

Depending on your location, you may have rights under laws like GDPR or the California Consumer Privacy Act (CCPA). These include:

Access: Request a copy of your personal information.

Correction: Update inaccurate or incomplete data.

Deletion: Ask us to delete your information (subject to legal retention requirements, e.g., for tax records).

Opt-Out: Unsubscribe from emails or revoke consent for certain uses.

Do Not Track: We honor browser "Do Not Track" signals for non-essential cookies.

To exercise these rights, contact us at [scott@keepyourlovelive.org] or [719.331.3383]. We will respond within 30 days (or as required by law). For California residents, additional details on sales (none occur) and non-discrimination are available upon request.

You can manage cookies via your browser settings. Our site uses essential cookies for functionality and optional analytics cookies (e.g., Google Analytics) for performance tracking—you can opt out via cookie banners or tools like Google Analytics Opt-out.

6. Children's Privacy

Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined, or as required by law (e.g., 7 years for tax records). After that, we securely delete or anonymize it.

8. International Users

Our website is hosted in [country, e.g., the United States], and data may be transferred to and processed there. If you are in the EU/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) for any transfers.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We will notify you of material changes via email or a website notice, with the new effective date at the top. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this policy or our practices, please reach out:

Email: scott@keepyourlovealive.org

Phone: 719.331.3383

Contact form on the home page.

Thank you for supporting our mission. Your trust is essential to our work.